Carolinas Healthcare System Mercy

Mercy Horizons

2001 Vail Avenue, Charlotte, NC 28207, USA


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2001 Vail Ave.Charlotte, NC 28207Phone: 704-304-5248Map | Directions

7825 Ballantyne Commons Parkway, Suite 110, Charlotte, NC 28277Phone: 704-446-0391Map | Directions

1623 East Sunset Drive Monroe, NC 28112Phone: 980-993-7700

To receive additional information about these services, to request an appointment or to make a referral please call our Behavioral Health Help Line at 704-444-2400 or 800-418-2065.

Medicare, Medicaid and most insurance are accepted for inpatient services. Behavioral Health Center – Horizons Outpatient Services accepts most insurance and Medicaid for outpatient services. For information about our financial assistance programs, please visit the Carolinas HealthCare System financial assistance page.


Primary Focus of the Provider

  • Substance Abuse Treatment Services

Type of Care

  • Detoxification
  • Buprenorphine used in treatment
  • Naltrexone (oral)
  • Vivitrol (injectable Naltrexone)
  • Prescribes/administer buprenorphine and/or naltrexone

Facility Type


Treatment Approaches


Facility Smoking Policy

  • Smoking not permitted

Service Setting (e.g., Outpatient, Residential, etc.)

  • Hospital inpatient
  • Hospital inpatient detoxification
  • General Hospital(including VA hospital)

Facility Operation (e.g. Private, Public)

  • Private organization
  • State substance abuse agency
  • State mental health department
  • State department of health
  • Hospital licensing authority
  • The Joint Commission

Payment/Insurance Accepted

  • Cash or self-payment
  • Medicaid
  • Medicare
  • State financed health insurance plan other than Medicaid
  • Private health insurance

Emergency Mental Health Services


Payment Assistance Available


Language Services

  • Services for the deaf and hard of hearing

Special Programs/Groups Offered


Ancillary Services

  • Alcohol Detoxification
  • Benzodiazepines Detoxification
  • Opiods Detoxification
  • Individual counseling offered
  • Group counseling offered
  • 12-step faciltitation approach

Age Groups Accepted

  • Young adults
  • Adults

Gender Accepted

  • Female
  • Male

Exclusive Services


  • Carolinas Healthcare System Mercy

    2001 Vail Avenue, Charlotte, NC 28207