Hilo Family Dental Center

Hilo Family Dental Center logo

1257 Kilauea Ave Ste 100, Hilo, HI 96720-4205, USA


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Serving the health care needs of East Hawai'i Island families for over 32 years.

East Hawai'i Island communities with accessible, affordable, comprehensive, and high quality patient-centered health care services.

Aloha and mahalo for choosing Bay Clinic. As CEO, I am committed to fulfilling Bay Clinic’s mission to provide safe, high quality, culturally appropriate, comprehensive health care to the people and communities we serve. Our goal is to provide you and your family with the highest quality patient-centered healthcare services you expect and deserve.

We are a NCQA Level 3 Patient-Centered Medical Home for over 22,000 East Hawai’i residents with approximately 80,000 annual encounters. I am very proud of our excellent team of 180 professionals who are focused on giving our patients the very best patient-centered care possible.

In December 2014, we opened our latest clinic, Ka’u Family Health and Dental Center in Na’alehu. In January 2016, we moved to our new corporate office in downtown Hilo, which allows us to establish a call center to ensure patients can make appointments in a timely manner and decrease wait times on the phone. We have also procured a new mobile van that will be deployed in July 2016 to provide medical and dental services throughout East Hawai’i.

By expanding our footprint and focusing on our patient’s needs, Bay Clinic continues to provide quality and comprehensive heath care to more people everyday. I am proud of the progress we’ve made over the past several years. All of us at Bay Clinic are dedicated to continuing our work of eliminating barriers to care and improving the patient experience for everyone in East Hawai’i.

So, if you are new to Bay Clinic, welcome and, if you are returning to us, mahalo for continuing to place your trust in us.

An essential element of Bay Clinic is providing primary medical…

BAY CLINIC'S DIABETES SELF MANAGEMENT EDUCATION CLASSES ARE TEMPORARILY CANCELLED…

Approved as a National Health Service Corps Site

All Bay Clinic health centers are approved National Health Service Corps sites.

Approved as a Nurse Corps Facility

Bay Clinic's Hilo Family Health Center, Hilo Women's Health Center, Kea'au Family Health & Dental Center, Pahoa Family Health Center, Pahoa Women & Children's Health Center, and Ka'u Family Health & Dental Center are approved Nurse Corps Facilities.

Hilo Family Health Center

Kea'au Family Health & Dental Center

Pahoa Family Health Center

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n). The Bay Clinic, Inc. is an FTCA deemed health center.


Primary Focus of the Provider

  • Substance Abuse Treatment Services
  • Mental Health Treatment Services
  • Mix of Mental Health and Substance Abuse
  • General health services

Type of Care

  • Mental health treatment
  • Substance abuse treatment
  • Detoxification
  • Methadone maintenance
  • Methadone maintenance for predetermined time
  • Methadone detoxification
  • Buprenorphine maintenance
  • Buprenorphine maintenance for predetermined time
  • Buprenorphine detoxification
  • Relapse prevention from naltrxone
  • Buprenorphine used in treatment
  • Naltrexone (oral)
  • Vivitrol (injectable Naltrexone)
  • Methadone
  • Transitional housing or halfway house
  • Do not treat opiod addiction
  • Use methadone/buprenorphoine for pain management or emergency dosing
  • Do not use medication for opioid addiction
  • Accepts clients on opioid medication
  • Prescribes/administer buprenorphine and/or naltrexone
  • All Clients in Opioid Treatment Program
  • SAMHSA-certified Opioid Treatment Program

Facility Type

  • Psychiatric hospital or psychiatric unit of a general hospital
  • Residential treatment center (RTC) for children
  • Residential treatment center (RTC) for adults
  • Other residential treatment facility
  • Partial hospitalization/day treatment
  • Outpatient mental health facility
  • Community mental health center
  • Multi-setting mental health facility (e.g., residential plus outpatient)

Treatment Approaches

  • Individual psychotherapy
  • Couples/family therapy
  • Group therapy
  • Cognitive/behavioral therapy
  • Dialectical behavioral therapy
  • Behavior modification
  • Integrated dual disorders treatment
  • Trauma therapy
  • Activity therapy
  • Electroconvulsive therapy
  • Psychotropic medication
  • Telemedicine therapy
  • Substance abuse counseling approach
  • Trauma-related counseling
  • Rational emotive behavioral therapy

Facility Smoking Policy

  • Smoking not permitted
  • Smoking permitted in designated area
  • Smoking permitted without restriction

Service Setting (e.g., Outpatient, Residential, etc.)

  • Hospital inpatient
  • Residential
  • Partial hospitalization/day treatment
  • Outpatient
  • Short-term residential
  • Long-term residential
  • Residential detoxification
  • Outpatient detoxification
  • Outpatient methadone/buprenorphine or vivitrol
  • Outpatient day treatment or partial hospitalization
  • Intensive outpatient treatment
  • Regular outpatient treatment
  • Hospital inpatient detoxification
  • Hospital inpatient treatment
  • Computerized treatment
  • General Hospital(including VA hospital)
  • Psychiatric hospital

Facility Operation (e.g. Private, Public)

  • Private organization
  • U.S. Department of Veterans Affairs
  • State mental health authority
  • Other state government agency
  • Regional/district or county, local or municipal government
  • Tribal government
  • Indian Health Service
  • State Government
  • Local, county, or community government
  • Department of Defense
  • State substance abuse agency
  • State mental health department
  • State department of health
  • Hospital licensing authority
  • The Joint Commission
  • Commission on Accreditation and Rehabilitation
  • National Committee for Quality Assurance
  • Council on Accreditation
  • Healthcare Facilitiues Accreditation Program
  • Other national oraganization

Payment/Insurance Accepted

  • No payment accepted
  • Cash or self-payment
  • Medicaid
  • Medicare
  • State financed health insurance plan other than Medicaid
  • Private health insurance
  • Military insurance (e.g., TRICARE)
  • IHS/Tribal/Urban (ITU) funds
  • Access to recovery (ATR) voucher
  • State mental health agency (or equivalent) funds
  • State welfare or child and family services funds
  • State corrections or juvenile justice funds
  • State education funds
  • Other State funds
  • County or local government funds
  • Community Service Block Grants
  • Community Mental Health Block Grants
  • U.S Department of VA funds
  • Federal, or any government funding for substance abuse programs

Emergency Mental Health Services

  • Crisis intervention team
  • Psychiatric emergency walk-in services

Payment Assistance Available

  • Sliding fee scale (fee is based on income and other factors)
  • Payment assistance (check with facility for details)

Language Services

  • Services for the deaf and hard of hearing
  • Spanish
  • Native American Indian or Alaska Native languages
  • Other languages(excluding Spanish)

Special Programs/Groups Offered

  • Persons with co-occurring mental and substance abuse disorders
  • Lesbian, gay, bisexual, or transgender (LGBT) clients
  • Veterans
  • Active duty military
  • Military families
  • Clients referred from the court/judicial system
  • Seniors or older adults
  • Adolescents
  • Pregnant/postpartum women
  • Adult women
  • Adult men
  • Persons with HIV or AIDS
  • Persons who have experienced trauma
  • Persons who have experienced sexual abuse
  • Persons who have experienced intimate partner violence, domestic violence
  • Children with serious emotional disturbance (SED)
  • Persons with serious mental illness (SMI)
  • Persons with Alzheimer's or dementia
  • Persons with post-traumatic stress disorder (PTSD)
  • Persons with traumatic brain injury (TBI)
  • Transitional age young adults
  • Persons with eating disorders

Ancillary Services

  • Assertive community treatment
  • Intensive case management
  • Case management
  • Chronic disease/illness management
  • Consumer-run (peer-support) services
  • Court-ordered outpatient treatment
  • Diet and exercise counseling
  • Education services
  • Family psychoeducation
  • Housing services
  • Illness management and recovery
  • Integrated primary care service
  • Legal advocacy
  • Nicotine replacement therapy
  • Non-nicotine smoking/tobacco cessation medications
  • Psychosocial rehabilitation services
  • Screening for tobacco use
  • Suicide prevention services
  • Supported employment
  • Supported housing
  • Therapeutic foster care
  • Smoking/tobacco cessation counselling
  • Vocational rehabilitation services
  • Alcohol Detoxification
  • Benzodiazepines Detoxification
  • Cocaine Detoxification
  • Methamphetamines Detoxification
  • Opiods Detoxification
  • Treatment for gambling disorder
  • Treatment for internet use disorder
  • Individual counseling offered
  • Group counseling offered
  • Family counseling offered
  • Marital/couples counseling offered
  • 12-step faciltitation approach
  • Brief intervention approach
  • Contingency management/motivational incentive
  • Motivational interviewing
  • Anger management
  • Martix Model
  • Community reinforcement plus vouchers
  • Relapse prevention
  • Residential beds for clients children

Age Groups Accepted

  • Children/adolescents
  • Young adults
  • Adults
  • Seniors (65 or older)

Gender Accepted

  • Female
  • Male

Exclusive Services

  • Methadone and buprenorphine clients only
  • Methadone clients only
  • DUI/DWI clients
  • Serve only DWI clients

  • Hilo Family Dental Center

    1257 Kilauea Ave Ste 100, Hilo, HI 96720-4205